Return and Credit Policy - OMNI Supply

Return and Credit Policy

Return Policy

Thank you for purchasing your product(s) at omni-supply.com operated by Omni Supply Corporation.

In order to be eligible for a refund, you have to return the product(s) within 30 calendar days of your purchase. The product(s) must be in the same condition that you receive them in and undamaged in any way. Special Orders and Custom Units cannot be returned.

Returned product(s) are subject to a 20% restocking fee. Shipping charges are non-refundable, and you are responsible for return shipping charges.

You must obtain a return merchandise authorization (RMA) prior to all returns for credit. Email RMA@omni-supply.com to obtain your RMA.

After we receive your item, our team will inspect it and process your refund. Refunds will be issued within fourteen (14) days in the same manner as the original payment. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If you have any questions feel free to contact our customer support team.

Credit Policy

This credit policy provides information to Omni Supply Corporation’s customers on Omni Supply Corporation’s credit and collection practices. This policy statement concerns business relationships of the following types: cash and credit sales, product distributors, contracted OEM’s, one-time or return customers and licensed customers. The expectations for adherence to this policy are explained below. For all business relationships accepted by Omni Supply Corporation, and all actions taken by Omni Supply Corporation, as described, Omni Supply Corporation will rigorously enforce the existing Policy Standards. It is the policy of Omni Supply Corporation’s Credit/Collections Department to follow each Standard as stated within the structured time period, however Omni Supply Corporation reserves the right to change any or all procedures from time to time as deemed necessary.

Omni Supply Corporation is not obligated to supply credit terms to any customer. Therefore, all sales shall be payable in advance, unless a relationship has been established with Omni Supply Corporation. Omni Supply Corporation will grant credit conditions based on a review of the business relationship and the customer may be required to complete a credit application. Omni Supply Corporation reserves the right to provide the customer with an appropriate credit limit based on its review.

Once credit has been established, the following policies and rules apply:

  • No purchase orders under $1,000 will be accepted for first time purchases.
  • All invoices sent by Omni Supply Corporation are NET 30 days from the date of the invoice, unless previously agreed.  Customers or OEM’s that are billed monthly, quarterly, or annually for royalties, royalty reporting, or licensing may have special terms described by their contract. These customers may be required to complete a credit application.
  • For all Invoice(s) which are over thirty (30) days past due, Omni Supply Corporation shall send a statement of amounts due including finance charges.
  • Past due invoice(s) are subject to a finance charge of 2% per month.
  • Past due invoice(s) over ninety (90) days will have their credit terms revoked and may result in the invoice(s) being sent to collections. The customer will be responsible for all collection fees.
  • Consistent late payments or abuse of credit privileges may result in revocation of credit privileges at Omni Supply Corporation’s discretion.

Distributors of Omni Supply Corporation products will be required to complete a credit application and set up a payment/consignment reporting schedule. Existing distributors may be asked to renew their credit application annually to allow Omni Supply Corporation to reevaluate the agreement, including discounts allowed based on business relationship success.

A customer that has not established a credit relationship with Omni Supply Corporation by following the above procedure will be considered a cash customer and required to pay either by credit card, wire funds transfer, ACH, or check prior to delivery of product.

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OMNI Supply

1501 Commerce Dr.
Elgin, IL 60123

1-866-704-6664